Return Policy

RETURN POLICY

Last Updated: February 8, 2026

1. GENERAL RETURN POLICY

At Laedza Green Pharma, we are committed to your satisfaction. In accordance with the Consumer Protection Act 68 of 2008, you have the right to return products within the applicable cooling-off period, subject to the conditions outlined below.

2. COSMETIC PRODUCTS - SPECIAL CONDITIONS

Due to health, hygiene, and safety regulations, cosmetic products are subject to specific return restrictions:

Non-Returnable Items:

Opened, used, or unsealed cosmetic products
Products with broken seals or tampered packaging
Items showing signs of use or testing
Products without original packaging or labels

Returnable Items:

Unopened products in original, sealed packaging
Defective or damaged products received
Incorrect items delivered

3. RETURN TIMEFRAME

You may return eligible cosmetic products within 7 days of receipt. Returns must be initiated within this period by contacting our customer service team.

4. DEFECTIVE OR DAMAGED PRODUCTS

If you receive a defective, damaged, or incorrect product:

Contact us immediately with photos of the product and packaging
We will arrange collection or provide a prepaid return label
Full refund or replacement will be provided
No return shipping costs will be charged to you

5. HOW TO INITIATE A RETURN

Step 1: Contact us through our website or customer service email within 7 days of delivery
Step 2: Provide your order number and reason for return
Step 3: Await return authorization and instructions
Step 4: Pack items securely in original packaging
Step 5: Ship to the address provided (for eligible returns)

6. REFUND PROCESS

Once we receive and inspect your return:

Approved returns will be refunded within 7-10 business days
Refunds will be issued to the original payment method
You will receive email confirmation once processed
Shipping costs are non-refundable unless the return is due to our error

7. RETURN SHIPPING COSTS

Customer Responsibility: For change-of-mind returns of unopened items, you are responsible for return shipping costs.

Our Responsibility: For defective, damaged, or incorrect items, we cover all return shipping costs.

8. ALLERGIC REACTIONS & SKIN SENSITIVITY

We recommend patch testing all cosmetic products before full use. If you experience an allergic reaction:

Discontinue use immediately
Contact us with details of the reaction
We will work with you on a case-by-case basis
Medical documentation may be required

9. EXCHANGES

We do not offer direct exchanges. If you wish to exchange a product, please return the eligible item for a refund and place a new order for the desired product.

10. CONSUMER PROTECTION ACT RIGHTS

This policy does not affect your statutory rights under the Consumer Protection Act 68 of 2008. You have the right to return defective goods and receive a refund, repair, or replacement as appropriate.